{"id":418,"date":"2026-08-05T17:38:43","date_gmt":"2026-08-05T17:38:43","guid":{"rendered":"https:\/\/flusility.com\/?page_id=418"},"modified":"2026-08-05T17:49:21","modified_gmt":"2026-08-05T17:49:21","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/flusility.com\/?page_id=418","title":{"rendered":"Customer Service"},"content":{"rendered":"\n

At Flusility<\/strong>, our goal is to make your shopping experience as smooth as possible \u2014 from browsing to checkout, delivery, and after-sales support. Below you\u2019ll find key information on orders, shipping, returns, and how to contact us.<\/p>\n

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1. Placing an Order<\/strong><\/h3>\n
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    Browse our handbags, backpacks, and accessories.<\/p>\n<\/li>\n

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    Click Add to Cart<\/strong> and proceed to checkout.<\/p>\n<\/li>\n

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    Orders are processed within 1\u20132 business days<\/strong> after payment confirmation.<\/p>\n<\/li>\n

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    You can change or cancel your order within 12 hours<\/strong> by contacting us at \"\".<\/p>\n<\/li>\n<\/ul>\n

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    2. Shipping & Delivery<\/strong><\/h3>\n
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      Standard Shipping (USA)<\/strong>: 5\u20137 business days \u2013 $9.95 or Free on orders over $150<\/em>.<\/p>\n<\/li>\n

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      Express Shipping (USA)<\/strong>: 2\u20133 business days \u2013 $24.95<\/em>.<\/p>\n<\/li>\n

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      International Shipping<\/strong>: 7\u201315 business days \u2013 Rates vary.<\/p>\n<\/li>\n

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      Tracking details will be emailed once your order ships.<\/p>\n<\/li>\n<\/ul>\n

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      3. Returns & Refunds<\/strong><\/h3>\n
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        Return requests must be made within 14 days<\/strong> of delivery.<\/p>\n<\/li>\n

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        Items must be unused, unworn, and in original packaging<\/strong> with all tags attached.<\/p>\n<\/li>\n

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        Non-returnable items include final sale products, customized items, and gift cards.<\/p>\n<\/li>\n

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        Customers are responsible for return shipping costs unless the product is defective or we made an error.<\/p>\n<\/li>\n

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        Refunds are processed within 7\u201310 business days<\/strong> after inspection.<\/p>\n<\/li>\n<\/ul>\n

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        4. Damaged or Incorrect Items<\/strong><\/h3>\n

        If your order arrives damaged or incorrect, contact us within 48 hours<\/strong> with photos and your order number. We will arrange a replacement or refund.<\/p>\n

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        5. Product Information<\/strong><\/h3>\n
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          We aim to display product colors and details as accurately as possible, but variations may occur depending on your device.<\/p>\n<\/li>\n

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          All items are carefully packaged to ensure safe delivery.<\/p>\n<\/li>\n<\/ul>\n

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          6. Contact Us<\/strong><\/h3>\n

          We\u2019re here to help with any questions about your order, product recommendations, or policy details.<\/p>\n

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            Email: \"\"<\/p>\n<\/li>\n

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            Phone: \"\"<\/p>\n<\/li>\n

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            Address: 1219 E McMillan St, Cincinnati, OH 45206, USA<\/strong><\/p>\n<\/li>\n<\/ul>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-418","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/flusility.com\/index.php?rest_route=\/wp\/v2\/pages\/418","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flusility.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/flusility.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/flusility.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/flusility.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=418"}],"version-history":[{"count":3,"href":"https:\/\/flusility.com\/index.php?rest_route=\/wp\/v2\/pages\/418\/revisions"}],"predecessor-version":[{"id":438,"href":"https:\/\/flusility.com\/index.php?rest_route=\/wp\/v2\/pages\/418\/revisions\/438"}],"wp:attachment":[{"href":"https:\/\/flusility.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=418"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}